The International Training Academy (ITA) was formed as a result of the high demand for MR’s global attractions and museum expertise offered around the world. Since 1980, our projects have included planning, training, operating and consulting on theme parks, museums/ institutions, aquariums, zoos, location-based entertainment, destination resorts and large world-class special events, including World Expositions and Olympiads.
Training services include customized induction programs, service excellence systems, safety, service and leadership training, on location guest service and training audits, and the development of standard operating procedures.
We have developed the following proven training programs for Operations, Leadership, Guest Service, and Safety that we can provide to your organization. The downloadable documents below provide individual program overviews. Please complete the inquiry form to obtain a quote and/or further information.
Operations & Leadership Programs
A Ticket to Lead! An Introduction to Leadership: This program will introduce new leaders to the foundations of leadership, building skills and a positive mind set critical to attractions industry leadership roles.
Employee Engagement Strategies for the Attractions Industry: This program is a one day workshop that exposes participants to the unique initiatives and strategies used by some of the world’s leading theme parks and attractions.
Impact! Successful Attraction Supervising: This program will engage supervisors and team leads in a dynamic program of activities and learning experiences that will equip them with the knowledge, skills and tools to make a real impact!
Guest Service Programs
The unique service excellence system details the steps to follow to successfully improve the delivery of service from employees as well as a focus on how to manage for service excellence delivery. Each participant will walk away with essential resources to support the implementation of the program back in their own leisure facility.
Developing a Culture of Safety at Your Attraction: This program is a one-day workshop highlighting industry best practices and practical strategies to ensure a safety culture.